Resolved -
This incident has been resolved.
May 10, 09:59 EDT
Update -
The initial data processing delay has cleared fully; this has caused downstream processing to be delayed commensurately, this backlog is declining at a steady state.
May 9, 17:38 EDT
Monitoring -
A fix has been deployed and the observed data backlog is dropping at an accelerated pace and services are stable after the fix deployment
May 9, 12:34 EDT
Investigating -
We are aware of and actively investigating a delay in Lumin data processing for some users. We will provide periodic updates as our engineers continue working on this issue.
May 9, 08:35 EDT
Resolved -
This incident has been resolved.
May 4, 12:26 EDT
Update -
We are continuing to monitor for any further issues.
May 3, 21:38 EDT
Monitoring -
We have implemented a fix for the issue and are monitoring the recovery.
May 3, 10:56 EDT
Update -
Our engineering team is continuing to work on a fix for this issue.
May 3, 01:53 EDT
Update -
We are continuing to work on a fix for this issue.
May 2, 19:21 EDT
Identified -
We have identified the cause of the problem causing the latency issue with scan processing. Our engineering team is working to implement a fix for the issue.
Apr 28, 18:28 EDT
Investigating -
We are aware of and currently investigating a latency issue that is impacting scan processing for some users. We will provide periodic updates as our engineers continue working on this issue.
Apr 28, 17:31 EDT
Resolved -
The cause of the latency has been resolved and the initial backlog has cleared. There may be some slight delays in post-processing of scan results.
May 4, 06:50 EDT
Update -
We continue to monitor the recovery of the issue.
May 3, 21:38 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 3, 16:49 EDT
Identified -
Certain customers may experience latency issues in viewing scan results.
May 3, 15:52 EDT