INC-876: WAS scans not launching for some users

Incident Report for Tenable Inc

Resolved

Between 1:40 AM to 4:11 AM, certain users could have experienced issues, errors while launching Web Application Scans. The issue has been resolved. We are sorry for the disruption and inconvenience.

Posted Nov 16, 2022 - 03:54 EST

Monitoring

We have implemented a fix for the issue and are monitoring the recovery.

Posted Nov 15, 2022 - 22:55 EST

Identified

We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.

Posted Nov 15, 2022 - 22:28 EST

Investigating

We are aware of and actively investigating issues that are impacting WAS scans for some users. We will provide periodic updates as our engineers continue working on this issue.

Posted Nov 15, 2022 - 21:06 EST

This incident affected: Tenable Vulnerability Management (VM: AP-SYD-1, VM: BR01, VM: CA01, VM: FRA, VM: IN01, VM: JP01, VM: SING, VM: UK-LON-1, VM: US-1A, VM: US-2A, VM: US-2B, VM: US-3A, VM: US-4A, VM: US-5A, VM: US07, VM: Gov01).